Terms, Shipping, & Refunds

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Due to extreme heat, we are not shipping any chocolate dipped cookies.  Our gift box assortments with dipped cookies will be substitute with the non dipped flavor.

Shipping update:

All orders will be shipped out within 72 hours from time of transaction.  Shipping days are: Monday -Thursday for FedEx and Monday- Friday for USPS.  Orders placed after shipping time frame, will go out on the next business day. *** Holiday shipping may go over the 72 hours.  All orders are processed and shipped according to date placed.

Shipping Schedule & Providers


We ship via the following providers and schedule: USPS Priority Mail - Shipped out daily from Monday-Friday. FedEx 2 Day- Shipped out on Monday, Tuesday and Wednesday only.




Food Allergies


Many of our products contain or may come into contact with common food allergens, including eggs, milk, wheat, soy, peanuts and/or tree nuts. Mrs. Barry's Kona Cookies is not an allergen-free environment. Although not all of our products contain food allergens, all of our products are baked or prepared in an environment where eggs, milk/dairy, butter, wheat, soy, peanuts and/or tree nuts are present. Due to the presence of such food allergens at all of our locations, we do not recommend consuming any of our products if you are allergic to such food allergens.




Returns & Refunds


If you are not satisfied with your order, please contact us immediately via telephone at (808)329-6069 or via email at cookies@konacookies.com. All sales are final unless order problems/issues are confirmed by Mrs. Barry's Kona Cookies, at its sole discretion, to be actionable. In such cases, Mrs. Barry's Kona Cookies will issue a full or partial refund for items purchased through the Website. All order problem/issue inquiries must be received within 24 hours of receiving the shipment. Mahalo!




Customer Satisfaction


For over 30 years we have stood by every product we sell. Each order is shipped from our family owned store in Kailua-Kona, Hawai'i. Extra care is taken with perishable products and if you are not satisfied with your purchase upon arrival, please notify us immediately and we will correct the situation. Mahalo for your continued support of Mrs. Barry's Kona Cookies.